Weekdays
Monday – Friday, 7 a.m. – 4 p.m.
- Call-out feeSaid on the phone
- On site, includedFirst 30 minutes
- After that, per hourWritten before we go on
- Travel in the service areaIncluded
- Credited to the repairYes
- PartsPriced before we buy
Call-out fees
What a call costs
Three windows, three call-out fees. The dispatcher says yours on the phone, before anyone drives out.
Evenings and weekends
Weekdays 4 – 10 p.m., and Saturday and Sunday by day
- Call-out feeSaid on the phone
- On site, includedFirst 30 minutes
- After that, per hourWritten before we go on
- Travel in the service areaIncluded
- Credited to the repairYes
- PartsPriced before we buy
Overnight and holidays
The night line10 p.m. – 7 a.m., and public holidays
- Call-out feeSaid on the phone
- On site, includedFirst 30 minutes
- After that, per hourWritten before we go on
- Travel in the service areaIncluded
- Credited to the repairNo, it pays for the night call
- PartsPriced before we buy
How pricing works
What decides the price
The hour of the day sets the call-out fee. The repair is the hourly rate times the time on site, plus parts.
Weekday, evening or overnight
How far the fault is from the panel
How old the wiring is
The parts the repair needs
What the call-out fee covers
The drive, the on-call electrician's time and the first 30 minutes on site, to find the fault and make it safe. It is not a price for the repair.
What happens at the visit
We test before we touch anything, make the fault safe, then tell you the cause and the price of the repair. You can stop there and pay the call-out fee only.
Nights, weekends and holidays
These cost more, and the fee for each window is set out above. The dispatcher says the figure for the hour you are calling in, on the phone, before anyone drives out.
When you get the number
On the phone: the call-out fee. On site: a written price for anything past the first half hour, by text or on paper, before the work starts.
A night call, written down
What the paper looks like
This is the text you get on site when a repair runs past the first half hour. Every line is itemized: the call-out fee, the labor and the parts.
A 20 amp breaker that will not hold, replaced overnight
A house in Kendall, 1:40 a.m. We were on site for an hour and a half.
- Overnight call-out fee, first 30 minutes included
- Labor, 1 hour after the first half hour, at the overnight rate
- Breaker and connectors, from the receipt
An example. Your quote is for your problem.
Questions about fees
What does a night call cost?
The pricing page explains the call-out fee by the hour of the day. It is higher overnight and on holidays, and the dispatcher says the figure on the phone before anyone drives out. The repair is priced separately, in writing, before we start it.
Is the call-out fee credited to the repair?
Weekday and evening fees are credited to the repair if you go ahead with it. The overnight fee is not: it pays for the night call itself.
Do I need a permit, and who pulls it?
Many like-for-like repairs do not need one. Panels, services and new circuits usually do. We pull the permit where one is required, and the written price says so. The county and the city set the rules.
Get the number before we drive
Call and ask for the fee for the hour you are in. The answer is a figure, not a range.