Yvrose Dorval
Owner and qualifying contractor
Yvrose set the night rule: if the firm posts night hours, someone answers them. She takes the phone one week in five. English and Haitian Creole.
About Dorval Electric
A small crew that takes turns on the phone
Dorval Electric is a ten-person electrical contractor in Miami. Yvrose Dorval started it with one rule: if the firm posts night hours, it answers them.
Five electricians share the on-call rota, a week at a time, so nobody works every night. The rest of the crew, the dispatcher and the office keep weekday hours and plan the larger jobs in daylight.
Ten people: electricians, dispatch, estimates and office
A weekly on-call rota
English, Spanish and Haitian Creole on the crew
The crew
The people behind the phone
Who speaks which language is on each card. Not everyone speaks every language.
Ramiro Quintana
Dispatch and on-call lead
Ramiro runs the rota and answers the weekday line. He is the one who says the fee on the phone. English and Spanish.
Eliezer Zaldivar
Night lead electrician
Eliezer takes most overnight calls on the rota and writes the repair price before he starts. English and Spanish.
Jovan Whyte
Night electrician
Jovan covers evenings, weekends and holidays on the rota. English.
Wilner Remy
Electrician, building accounts
Wilner handles condo and apartment calls and writes the after-hours reports. English, Haitian Creole and some Spanish.
Maydelis Barrios
Estimates and building accounts
Maydelis writes the quotes for daytime projects and keeps each building's contact and access notes. English and Spanish.
Caridad Pedroso
Office manager
Caridad books the daytime visits and sends the written prices and invoices. Spanish and English.
Credentials
License and insurance, with the numbers
Property managers and boards keep these on file. Each has its number slot, so you can check it with whoever issued it.
License
Certified Electrical ContractorVerify
FL Lic. 000000 · Florida Department of Business and Professional Regulation
The state class that lets a firm pull permits and sign for electrical work anywhere in Florida. Look the number up on the state's license search before you hire.
Insurance
General liability insurance
Certificate on request · Certificado a pedido
Certificate of insurance on request, before work starts.
Languages
English
Office and field
Spanish
Dispatch, estimates, office and part of the field crew
Haitian Creole
The owner and one electrician
Meet us on the phone
Daytime calls reach the office. At night the night line reaches the electrician on call.